Champagne experience, lemonade budget!
Places are limited, so be quick to register for interest. Be sure to keep an eye out if you have a place for our very first digital dinner event!
Join our expert panel in our Leeds offices on the evening of the 8th June to learn how organisations from across sectors are tackling one of the biggest challenges they face today: Customer experience.
How you can create tailored and personalised experiences, deliver them at speed, utilise your data, measure ROI, and create lifetime customer value without breaking the bank?
Our panel will discuss, then we’ll open the floor for questions, have an informal Spanish dinner and drinks together, catered for by Leeds restaurant Bomba. Then there will be an opportunity to network with other guests. This is an invite only event and places are limited so RSVP today to get your seat.
Speakers:
Chris Pope
VP OF Digital Experience
Chris works for NTT Data a (Japanese HQ) multinational information technology service and consulting company. The best thing about my job is that every day I'm meeting, talking and 'cogitating' with CxOs, heads of IT and business transformation leaders about their experiences and ambitions. It's about understanding their vision, then enabling them to think differently and challenge the status quo to create the opportunities that will transform their business approach.
I've been there myself, having managed large-scale, technology-led projects in global enterprises. Through senior roles at some of the world's leading financial institutions, including UBS, NYSE Euronext and Lehman Brothers, I've led enterprise service management strategies and I'm now working closely with our customers on initiatives to transform experience.
Out of work, you'll find me on the golf course or touching down on a runway to feed my passion for travel. My family and friends will also vouch for my strong belief and passion for equal rights and the importance of being genuine and respectful to everyone.
Lisa Hulme-Vickerstaff
Head of Customer Research & Insight
Lisa is Head of Customer Research and Insight at Lowell. She brings a wealth of customer and B2B experience from a diverse range of sectors.
Lisa has worked in research and insight for over 25 years primarily in client-side organisations including BT, O2, Bupa and Unilever.
At Lowell, Lisa set up their first in-house research and insight team and has helped the business become much closer to their customers in understanding their wants and needs.
Lisa is passionate by the actionability of customer research and is known to read every verbatim comment customers have left in surveys into the several 100’s to ensure customer feedback is not wasted and insight is used.
![Sky_Business_PRIMARY_RGB[56].ai](https://digitaldinners.axiologik.com/hubfs/Sky_Business_PRIMARY_RGB%5B56%5D.ai.png)
James McGhee
director Customer Experience
James McGhee, Director of Customer Experience at Footasylum, leads all customer focused post purchase activity in Footasylum. He is responsible for the Contact Centre, customer contact and NPS, Trustpilot and Carrier performance improvements. Having worked at AO for a combined 10 years, he has experience in leading famous customer service and experience strategies whilst also using tech and new ideas to freshen up the approach to customer experience, service and satisfaction.
I lead all customer focused post purchase activity in Footasylum. I am responsible for the contact centre, customer contact and NPS, Trustpilot and carrier performance improvements. Having worked at AO for a combined 10 years, I have experience in leading famous customer service and experience strategies whilst also using tech and new ideas to freshen up the approach to customer experience, service and satisfaction.
Randip Singh
Customer service leader
Randip Singh is a Customer Experience Leader at Sky Business with substantial managerial experience in several sectors. As a sales, marketing, and manufacturing professional, Randip is known for driving organisational change, operational excellence, financial performance and focusing on the customer. Randip was instrumental in delivering the most successful sales and marketing campaign at npower business which resulted in year-on-year growth over a ten-year period and generating over £5million in revenue as well as a phenomenal ROI. Randip is a chartered manager, a Fellow of the institute of Leadership and Management and holds a master’s degree in Managing Organizational Change.
Hosts:
Rachel McElroy
Head of Marketing
Rachel McElroy is Head of Marketing at Axiologik, responsible for our overarching marketing, brand, and communication strategy. She is Vice Chair for the Yorkshire board of the Certified Institute of Marketing (CIM) and sits on the England North board for Boycott Your Bed for Action For Children.
She plays a pivotal role in helping customers understand how Axiologik can support solving their problems and helping them deliver brilliant digital services through creating impact, building resilience, and controlling cost. Rachel firmly believes in building long-lasting relationships that add value through collaboration and shared goals.
As the brains behind the Digital Dinners concept, she is passionate about bringing cross-sector industries together to build a community where like-minded leaders can share their expertise and challenges. Rachel will be the facilitator for the evening and will be guiding the conversation as we take a deep dive into driving an outstanding customer experience.
Simon Rust
head of product
Simon is the Head of Product at Axiologik, where his passion is to derrive customer delight through innovative use of technology, solving real problems and maximising customer success.
Over the last 25 years Simon has focused on user / customer centricity to ensure that the challenges being experienced by the users were fully understood and those users were engaged throughout from determining and understanding the problem, defining the proposed solution to building and executing the solution. This has led to high levels of user / customer engagement, satisfaction and therefore success across a handful of global software companies across multiple industries, building powerful customer centric product teams along the way.
At Axiologik, Simon is leads a team of passionate product professionals who are driving successful customer outcomes at pace across a powerful group of clients, all of whom share a common problem, namely how to increase customer satisfaction quickly, efficiently, empowered with data and of course user engagement.